Description:
Learn how to make a positive first impression, improve your communication skills with your patients, families and colleagues. In this program you will learn about factors that influence communication; the impact of first impressions; non-verbal vs. verbal communication; and, active and reflective listening. when encountering an angry person.

Objectives:

• Participant will explain the significance of making a first impression
• Participant will list at least 5 examples of verbal and non-verbal communication.
• Participant will define assertive, non-assertive and aggressive communication styles.
• Participant will list at least four aspects of active and reflective listening.
• Participant will identify three strategies to use when encountering an angry person.
  

*** Hospice Education Network is an approved provider of continuing nursing education by the Massachusetts Association of Registered Nurses, Inc., an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

****Side Note 4: Hospice Education Network, provider #1182, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB) www.aswb.org, through the Approved Continuing Education (ACE) program. Hospice Education Network maintains responsibility for the program.

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